Case Overview
- Company: Prodigio
- Headquarters: Santiago, Chile
- Partner: Interfell
- Partnership Start: August 2021
- Industry: Technology & Digital Transformation Services
- Objective: Accelerate hiring processes, build high-performing remote teams, and improve talent retention
- Services Provided: Smart recruiting, remote staffing, payroll, HR support, and employee experience initiatives
- Geographic Scope: LATAM (Chile, Venezuela, Colombia, Argentina, Dominican Republic, Uruguay, Peru)
- Key Results: Faster hiring cycles, reduced turnover, improved talent quality, and optimized operational costs
Introduction
Today, we’re excited to share a new update on the successful partnership between Prodigio and Interfell—now going strong for over three years.
Prodigio is a Chilean company specializing in technology transformation services. Its mission is to develop, accelerate, and maximize its clients' technological capabilities, helping them become truly digital businesses.
In August 2021, Prodigio identified the need to streamline its recruiting and staffing processes and invited Interfell to support this effort, recognizing our expertise as an HR consulting firm.
As mentioned in our previous case study, the collaboration began as a joint venture focused on smart recruiting services. However, due to our efficiency and responsiveness, the scope quickly expanded. First into staffing, then talent management and payroll, and eventually into comprehensive talent support services.
What started as a project evolved into a strong, long-term partnership—one we are truly proud of.
The Objective
While the initial goal was to support Prodigio’s hiring processes, strengthen team structures, and reduce turnover, the partnership evolved significantly.
We now support Prodigio across the full employee lifecycle, including:
- Onboarding remote talent
- Talent management, payroll, and performance tracking
- HR support and operational assistance
- Employee experience and engagement initiatives
Key Challenges
- Recruit a remote Operations Manager based in Santiago, Chile, in the shortest possible time.
- Build and manage a high-quality, fully remote team of systems engineers and IT professionals.
- Ensure effective onboarding, management, and monitoring of remote employees.
- Provide HR support and manage equipment and logistics for distributed talent.
Solutions Implemented
- Hired 5 new remote professionals to strengthen Prodigio’s IT and systems engineering team.
- Led onboarding and continuous follow-up of all hired talent.
- Coordinated with local vendors to deliver employee kits and gifts for special occasions.
- Maintained ongoing talent support and performance tracking for remote teams.
Testimonials
Ana Arancibia, Talent Management Leader at Prodigio
“When we started working together, I immediately felt a sense of closeness and trust. We had tried other companies before, but from day one, this relationship was different—it was built on human quality and trust.”
“I truly see Interfell as an extension of Prodigio. They are part of our team, and I feel completely confident delegating tasks and asking for support.”
“With Interfell, we’ve significantly improved the quality of our hires, reduced turnover, and increased employee satisfaction.”
Andrea Pérez, Chief Business Officer at Interfell
“Our relationship with Prodigio has been incredibly rewarding. Their trust in us has been fundamental—not only for their growth but also for strengthening our partnership. They are one of our most communicative clients, which makes collaboration even stronger.”
Emma González, Account Manager at Interfell
“Working with companies like Prodigio has been a privilege. Collaborating with Ana, her technical team, and other stakeholders has been an invaluable opportunity to grow professionally.”
“This partnership has allowed us to share best practices in team management and processes, always aligned toward a common goal: hiring highly qualified professionals who also align with Prodigio’s culture.”
Sol Delgado, Account Coordinator at Interfell
“Working with Prodigio has been a great experience. It’s a company that truly reflects a positive and human-centered culture. From my role, I support them in cultivating and reinforcing these values across their team.”
A Year of Results
- Delivered a fast-track headhunting process (22 days) to hire a Cloud Operations Leader based in Santiago, following an unexpected resignation.
- This resulted in hiring Maximiliano Morales as Head of Operations Continuity—a critical role in which he has demonstrated outstanding performance.
- Successfully hired 4 IT professionals (3 via Recruiting and 1 via Talent Management and Payroll) for roles including:
- Cloud Systems Engineers (2)
- IBM Bus Specialist (1)
- Product Owner (1)
- Advanced 4 additional hires currently in progress.
- Managed and delivered 56 employee gifts across LATAM:
- 22 birthdays
- 17 anniversaries
- 17 onboarding kits
- Improved hiring quality, ensuring better performance and client satisfaction.
- Ensured timely contracts and payments for remote employees across multiple LATAM countries.
- Reduced operational costs through a “Remote First” hiring strategy.
Final Thoughts
At Interfell, we continue to support companies like Prodigio—organizations that trust in remote work as a strategic advantage.
Because we firmly believe:
Digital transformation is not an expense; it’s a profitable investment (Win-Win)
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FAQs
1. What services does Interfell provide to Prodigio?
Interfell supports Prodigio with recruiting, staffing, talent management, onboarding, HR support, and employee experience initiatives.
2. How long has the partnership been active?
Since August 2021, with continuous expansion of services over time.
3. What was the biggest challenge solved?
Rapidly hiring a key leadership role (Cloud Operations Leader) in just 22 days.
4. What results has Prodigio achieved?
Improved hiring quality, reduced turnover, increased employee satisfaction, and lower operational costs.
5. How does remote work benefit Prodigio?
It enables access to top LATAM talent, reduces costs, and improves scalability while maintaining high performance.
6. What makes this partnership successful?
Strong communication, trust, shared goals, and a human-centered approach to talent management.
7. Can other companies replicate this model?
Yes. With the right partner and strategy, companies can successfully build and manage high-performing remote teams across LATAM.
Quick Glossary
- Remote First: A strategy where companies prioritize hiring and operating with remote teams as the default model.
- Smart Recruiting: A data-driven recruitment approach focused on efficiency, quality, and speed in hiring processes.
- Staffing: The process of sourcing, hiring, and managing talent for specific roles or projects.
- Onboarding: The structured process of integrating new hires into a company, ensuring productivity and alignment from day one.
- Headhunting: A targeted recruitment method focused on identifying and attracting highly specialized or senior talent.