Case Overview
- Client: Jooycar
- Industry: Insurtech / Automotive Technology
- Founded: 2014
- Headquarters: Chile
- Partner: Interfell
- Challenge: Slow hiring processes were limiting operational growth and delaying business objectives.
- Solution: Partnership with Interfell’s remote staffing services to accelerate talent acquisition.
- Main Goal: Improve hiring speed and increase operational capacity with qualified remote talent.
- Key Metrics Focused On: Hiring time, employee engagement, and staff turnover.
- Results Achieved:
- Faster recruitment processes
- Increased operational capacity
- Reduced hiring bottlenecks
- More time for strategic People Operations initiatives
- Improved scalability for continued LATAM growth
- Technological Impact: Jooycar continued strengthening its telematics ecosystem with more than 30,000 connected vehicles and over 100 million kilometers processed.
- Client Testimonial: Andrea Velazco highlighted Interfell’s responsiveness, staffing expertise, and operational support as key contributors to Jooycar’s success.
Introduction
Through the experience of Andrea Velazco, Head of People Operations at Jooycar — a Chilean insurtech company founded in 2014 — we had the opportunity to learn more about the company’s growth journey and how remote staffing became a key part of its expansion.
With its innovative platform, Jooycar is transforming the way people manage their vehicles by creating opportunities to save on insurance, maintenance, and even auto parts. The company has experienced remarkable growth across Latin America and became the first company in Chile to surpass 30,000 connected vehicles and process more than 100 million kilometers of driving data.
Below, we share the story of a partnership built on trust, collaboration, and continuous growth.
Andrea, tell us about your role at Jooycar and how you would describe your responsibilities within the team.
“I’m the Head of People Operations at Jooycar. My role focuses on implementing the changes and processes needed to help employees increase productivity, feel happier in their work, and ensure operational efficiency while reducing costs. In simple terms, my goal is to make Jooycar the best possible place to work.”
“The company currently has 53 team members, and my department is made up of two people. One of my main personal goals is helping employees successfully navigate and overcome the adaptation curve within Jooycar.”
What is Jooycar’s mission and vision today?
“Jooycar has reinvented the traditional way of understanding car insurance. The company developed a telematics-driven ecosystem designed to help vehicle owners and small fleets reduce insurance costs, lower vehicle maintenance expenses, and save on spare parts. At the same time, it promotes safer driving habits by helping drivers improve their behavior behind the wheel.”
From your perspective, which metrics are the most important to track?
“I believe the key metrics we should prioritize are employee turnover, engagement, and hiring time. These are essential indicators for sustainable growth. With Interfell’s staffing services, improving those metrics became possible.”
Were these metrics part of the reason why Jooycar decided to partner with Interfell?
“Absolutely. One of Jooycar’s biggest challenges before contacting Interfell was the lack of speed in hiring talent. We simply weren’t able to recruit fast enough, and that slowed down our ability to achieve our business goals because we didn’t have the capacity needed to move forward.”
“At that moment, we realized we needed external support to solve the problem. Interfell, through its staffing services, helped us find the right talent backed by their expertise and experience in the industry.”
“Through Jooycar, users can keep their cars connected and receive alerts if, for example, their battery is running low. They can even purchase a replacement battery directly through the app at a much lower price and decide whether to install it themselves or have someone else do it. Our goal is to help users save at least 30% on vehicle maintenance and auto parts.”
In just a few words, what would you say has been the biggest achievement of this partnership?
“With your support, we’ve been able to significantly increase our operational capacity, which was one of the biggest bottlenecks we had before meeting Interfell. Hiring talent is now much easier for us.”
What impact did that have on your current role?
“Personally, it gave me much more time to focus on adding value to other key processes within the company.”
Would you recommend Interfell to your professional network?
“Absolutely. Five stars for you.”
Finally, Andrea, do you have any recommendations, books, series, or movies, you would like to share?
“Right now, I’m reading People Operations by Jay Fulcher, and I definitely recommend it.”
The book explains how leaders in small and medium-sized businesses can create a major competitive advantage by eliminating outdated HR approaches and modernizing people operations.
“I’d also like to highlight how great the experience of working with Interfell has been. Marina Yates (Account Manager at Interfell) is incredibly diligent and always attentive to all of our needs.”
Would you like to discover more success stories like Jooycar’s? Visit our blog anytime to explore inspiring cases, including the BGlobal Solutions success story, which is especially worth reading.
And if you are currently searching for or hiring remote talent, Interfell has exactly what you need.
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FAQs
1. What is Jooycar?
Jooycar is a Chilean insurtech company that uses telematics technology to help drivers reduce vehicle-related expenses, including insurance, maintenance, and auto parts.
2. What challenge was Jooycar facing before partnering with Interfell?
The company struggled with slow hiring processes, which limited its ability to scale operations and achieve business goals efficiently.
3. How did Interfell help Jooycar?
Interfell provided remote staffing services that accelerated talent acquisition and helped Jooycar quickly find qualified professionals.
4. What hiring metrics were most important for Jooycar?
The company focused on reducing hiring time, improving employee engagement, and monitoring staff turnover.
5. What benefits did Jooycar gain from faster hiring?
Faster hiring increased operational capacity, reduced bottlenecks, and allowed leadership to focus on strategic initiatives instead of recruitment challenges.
6. What industries can benefit from remote staffing solutions?
Industries such as insurtech, fintech, SaaS, e-commerce, logistics, and technology startups can greatly benefit from remote staffing models.
7. Why is remote staffing important for growing companies?
Remote staffing provides access to specialized global talent, faster scalability, operational flexibility, and cost-efficient hiring processes.
Brief Glossary
- Insurtech: A technology-driven company focused on innovating and improving the insurance industry.
- Telematics: Technology used to collect and transmit vehicle driving data in real time.
- People Operations: A modern HR approach focused on employee experience, productivity, and organizational culture.
- Remote Staffing: The process of hiring remote professionals to work for a company from different locations.
- Employee Engagement: The level of commitment, motivation, and emotional connection employees have with their company.
- Turnover Rate: A metric that measures how frequently employees leave a company.
- Connected Vehicles: Cars equipped with internet-connected systems that collect and share driving data.